Downloads & Refunds
Download Policy
Thank you for shopping at Nicole O'Gorman Books! We aim to provide you with a seamless and satisfying experience as you explore our collection of ebooks. Please read this policy carefully to understand your rights and obligations when using our services.
Download Policy:
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Instant Access: Upon completing your purchase, you will receive instant access to download your purchased ebook(s).
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Download Limitations: Each ebook purchase entitles you to download the file a limited number of times. This limitation is in place to prevent unauthorized distribution of our content.
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Compatibility: Our ebooks are available in standard formats compatible with most e-readers, tablets, and computers. Please ensure your device supports the file format before purchasing.
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Technical Support: Should you encounter any technical issues with downloading or accessing your purchased ebooks, please contact our customer support team for assistance.
Refund Policy
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Refund Eligibility: We offer refunds on ebook purchases under the following circumstances:
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Duplicate Purchase: If you accidentally purchase the same ebook multiple times, we will issue a refund for the duplicate purchase(s) upon request.
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Technical Issues: In the event of technical errors preventing access to the ebook, and if we are unable to resolve the issue within a reasonable time frame, a refund may be granted.
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Dissatisfaction: If you are dissatisfied with the content of the ebook, please contact us with your concerns. While refunds based on dissatisfaction are discretionary, we strive to address any issues to ensure customer satisfaction.
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Refund Request Process:
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To request a refund, please contact our customer support team within 30 days of purchase, providing your order details and reason for the refund.
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Refunds will be issued to the original payment method used for the purchase.
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Depending on your financial institution, it may take several business days for the refund to appear in your account.
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Non-Refundable Circumstances: Please note that refunds will not be issued in the following circumstances:
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Change of Mind: We do not offer refunds for purchases made due to a change of mind.
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Abuse of Policy: We reserve the right to deny refunds in cases where we suspect abuse of our refund policy.
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Contact Us:
If you have any questions or concerns about our Download and Refund Policy, please don't hesitate to contact us: